Key11 Privacy Policy — Your data is safe with us

Key11 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. Protecting our users' privacy is our top priority. This Privacy Policy applies to the key11 website, mobile app, and all related services.

By using any key11 service, you agree to this Privacy Policy. This policy is written in plain, straightforward language so you fully understand what we do and do not do with your information.

• This policy was last updated in January 2026.
• You will be notified of any significant changes to the policy.
• This policy is compliant with GDPR, the international data protection standard.
• Both Bengali and English versions are available; in case of any conflict, the English version shall prevail.

Key11 collects information through three main channels: information you provide directly, information collected automatically while you use the platform, and information received from third parties. The table below provides a full breakdown:

• Sensitive data such as passwords is never stored in plain text — it is always hashed.
• Copies of documents submitted for account verification are stored on secure servers for a limited period.
• Live chat and support ticket conversations are recorded to ensure service quality.

Key11 uses collected information only for specific, legitimate purposes. We never use your data unnecessarily or sell it to third parties for commercial gain.

• Account Management: Registration, login, password recovery, and KYC verification.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction records.
• Customer Support: Troubleshooting, complaint resolution, and customer support.
• Security Assurance: Fraud detection, prevention of unauthorized access, and account protection.
• Personalized Experience: Suggesting games and offers tailored to your preferences.
• Legal Compliance: Meeting regulatory requirements and generating compliance reports.
• Marketing (with consent): Sending you offers by email or SMS, with your consent.

Key11 uses industry-leading technology to protect your data. Our servers are hosted in international data centers with 24/7 security monitoring. Your data is never stored in an unprotected state.

• SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transmissions.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication: Two-factor authentication (2FA) is supported for account access.
• Security Audit: Regular third-party security audits are conducted.
• Data Backup: Automatic backups are taken daily and stored on separate servers.
• Retention Period: Data for active accounts is retained for as long as necessary; data for closed accounts is kept for a maximum of 5 years in accordance with legal requirements.

Key11 never sells your data to third parties for commercial purposes. In limited cases, certain information may be shared with trusted partners to deliver our services. In such cases, those partners are contractually bound to uphold key11's privacy standards.

• Payment Processor: Mobile Banking, Nagad, Rocket — only the information necessary to complete transactions.
• Identity Verification Service: Licensed verification agencies for the KYC process.
• Cloud Service Provider: Secure cloud partners for data hosting and backup.
• Law Enforcement Agencies: Where required by a valid court order or legal obligation.
• Anti-Fraud System: International partners for fraud detection.

Key11 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. key11 uses several types of cookies, each serving a specific purpose.

• Essential Cookies: Required for login sessions and security; the platform cannot function without them.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages are used most; no personal information is collected.
• Security Cookie: For CSRF attack prevention and fraud detection.

You can delete or block cookies from your browser settings at any time. However, disabling essential cookies may cause some features to not function properly.

As a key11 user, you have full control over your own data. We guarantee the following rights in line with international standards:

Key11 strictly prohibits account registration or platform use by anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at registration; accounts created with false information will be suspended immediately.
• If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.
• If parents have any concerns, please contact support — we will act promptly.
• Key11 is committed to responsible gaming and takes an uncompromising stance on the protection of minors.

Key11 reserves the right to update this Privacy Policy as needed. We will notify you in advance of any significant changes.

• The date of any changes will always be displayed at the top of this page.
• You will be notified of any significant changes via email or in-app notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• To view a previous version, please contact the support team.

For any questions, requests, or complaints regarding the Privacy Policy, please reach out to key11's dedicated Privacy Team. We typically respond within 7 business days.

• Email: [email protected] (use the subject line "Privacy Request" for privacy-related matters).
• Live Chat: Chat with us directly via the website or app.
• Response Time: General requests within 7 days; urgent matters within 24 hours.
• If your complaint is not resolved, you have the right to escalate it to the relevant regulatory authority.