Gaming is about more than winning or losing. key11 believes playing should be enjoyable, safe, and in control. We're here to help you build healthy gaming habits every step of the way.
Key11 is more than a gaming platform — it is a trusted source of entertainment and excitement for millions across Bangladesh. We also recognize that all forms of betting and gaming carry risk, which is why responsible gaming is always our top priority.
We believe gaming should be a source of fun, not stress or financial hardship. Building a culture of responsible gaming at key11 is one of our core goals. We want you to enjoy every moment — while staying fully in control.
Responsible gaming at key11 means following a few simple but important principles — ones that help keep gaming a genuinely enjoyable experience for you.
Key11 gives you the ability to set various limits so you stay in control of your gaming habits. These tools are entirely free and can be activated at any time.
| Limit Type | Description | Effective From |
|---|---|---|
| Daily Deposit Limit | Set a daily cap on how much you deposit. | Immediate |
| Weekly Deposit Limit | Limit your total deposit amount per week. | Immediate |
| Monthly Deposit Limit | Set a total cap on how much you deposit per month. | Immediate |
| Session Time Limit | Set a limit on how long you play in a single session. | Starting the Next Session |
| Loss Limit | Your session will automatically stop once you reach your loss limit. | Starting the Next Day |
| Cooling-Off Period | Take a temporary break of 1 to 6 weeks. | Immediate & Irreversible |
After logging in, click on your profile icon in the top right corner and select the "Responsible Gaming" option.
Choose deposit limits, session limits, or loss limits based on what works best for you.
Enter an amount that fits your budget and schedule, then confirm.
Ask yourself the questions below. If you answer "yes" to most of them, take a moment to pause and speak with key11 Support.
Are you placing more bets to try to win back money you have lost?
Are you regularly going over your set budget?
Is gaming cutting into the time you spend with family or friends?
Are you having trouble concentrating at work or school?
Feeling restless or irritable when you're not gaming?
Are you hiding your gaming habits from the people close to you?
Have you ever spent money on gaming that was meant for essential expenses?
Tried to cut back on gaming but couldn't?
Key11 provides a range of practical tools to help you play responsibly. They are completely free and easy to use.
Take a temporary break of 1 to 6 weeks. Your account will be locked during this period but will not be deleted. Come back when you are ready.
Choose self-exclusion for a longer-term break. Once activated, it cannot be cancelled before the set period ends.
Gaming addiction develops gradually and can be difficult to recognise in yourself. Stay aware of the warning signs below — if any appear, act promptly.
Key11 strictly prohibits anyone under 18 from participating in any form of gaming or betting. We use multiple layers of verification to protect minors.
If you feel gaming is having a negative impact on your life, do not try to handle it alone. key11's support team is always here for you.
We do not just say it — we back it up. Here are the features available at key11 to ensure responsible gaming.
Set your own deposit, loss, and session limits — and adjust them whenever you need to. You stay in control.
You'll receive on-screen reminders at regular intervals. Always keep track of how long you've been playing and how much you've wagered.
View your complete gaming history at a glance. Make informed decisions through full transparency.
If needed, keep your account closed for anywhere from 6 months to permanently. Mental health comes first.
Multi-layer verification during registration and KYC ensures that only adults are able to play.
Talk to a trained support agent via live chat at any time. You don't have to face this alone.
Join key11 and be part of Bangladesh's safest and most responsible gaming platform. We are with you every step of the way.